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Our Newsletter


Delivery Services

Tender Edge Delivers FREE Within Australia for orders over $150

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Delivery conditions are listed below:

  • Our dispatch time will be between 2-7 working days which starts the first day after we receive your order, refer to specific items for usual dispatch times.
  • All representations by Tender Edge as to the date and /or time for delivery are made in good faith, but are not guaranteed.
  • Tender Edge and its directors, account managers, employees and associated companies shall not be liable for late deliveries or lost goods.
  • Lost goods will be fully refundable or replaced.
  • Do not place an order if exact delivery times are crucial to you without obtaining verification from our office. Delays may be caused by manufacturing or delivery.
  • Deliveries will ONLY be made to your nominated delivery address between 7:00 am and 5:30 pm Monday to Friday.
  • An authorized person must sign for the delivery.
  • If a delivery is to be made to an address other than your business address, we require the full name of the person who will be accepting the delivery and a complete address for the delivery.
  • If there is no-one available to sign for the goods and they are subsequently lost or damaged, we will not be liable for the loss.
  • Deliveries will not be made to a PO Box.
  • Once goods are delivered Tender Edge is not liable for any loss or damage.
  • Advance notification of delivery day, date or time by phone or email is not possible.
  • Upon receipt the customer will inspect the goods and notify Tender Edge of any errors within three days after delivery, quoting all relevant details.
  • If you have a Street/Residential address and its unattended we can leave your goods at the door, if your request this type of delivery, please note we are not responsible for any lost or stolen property.
  • Also we cannot deliver to Apartment blocks that have Security Entrances, if they are unattended. (If this happens and the goods are returned to us, you will be asked to arrange your own courier or pay an additional delivery fee).

Delivery Charges

All orders under $150 ex GST incur a $15+ GST delivery charge for basic signs and printed products with the following exclusions.
Bulky items, or heavy items exceeding 5 kgs, or signs larger than 600x900mm going to remote area's may incur extra delivery charges. You will be advised of these charges prior to delivery.

Free pick up is always available from Tender Edges office, Unit 7, 196-19 Gladstone Street, Fyshwick, Canberra.

Free In Store Pick Up

 

If you nominate In Store Pick Up, your delivery cost is free and is an option in the delivery section  of the order process.  

A team member will contact you via phone/email when your order is ready to be picked up.  When collecting your order from the store, please bring your Tax Invoice, Order Confirmation or a Valid ID for confirmation of purchase.

 Re-Delivery Charges

A re-delivery charge will be payable by the purchaser if the carrier is unable to deliver on the first attempt. The re-delivery fee will be charged to the purchaser's specified account by Tender Edge and by placing an order on this site you authorize Tender Edge to debit your nominated account if a redelivery is required.

International delivery

For orders placed from outside Australia,  international deliveries may be subject to import charges and other local taxes. Any such charges are the responsibility of you, the customer.